Shipping Policy

Below is our shipping policy, please read it carefully and only place your order if you are in agreement with this policy.  We also recommend that you read our FAQ page which answers many questions regarding ordering from us.

We thank you for your time and look forward to serving you.  Have a great day!

Order Processing Time

Please allow 2-3 business days for orders to be processed. Once orders are processed it is sent to our fulfillment to be packaged and shipped.  You will usually receive tracking numbers within 3-5 business days once processed. 

Time frames are approximate.  Delays may occur. 

Update: Due to high demand of proofing baskets and some other items during quarantine processing times may take longer.  

COVID-19 Update

As you're probably aware there is an outbreak of a virus named the Coronavirus over in China.  This virus appears to be spreading like a flu and health officials are concerned over it's spread into other countries.  

We take this virus very seriously and are watching the situation closely.  

Although we are a Canadian company we have fulfillment centers and suppliers in many countries throughout the world.  Some of these are located in China.

As of today, 28 January 2020 many workers in China are unable to go to work until the virus is contained.  This means that our centers in China are currently not processing orders until further notice.  

We are still taking orders, however please be aware that orders that are sent to our China centers will be on hold and not shipped until the situation is under control.

We have researched the possibility of contracting the virus from a package received from China as I'm sure most of our customers (including ourselves) would be very concerned over this.  Based on our research we are confident that you CANNOT get the Coronavirus via a package received in the mail from China.

The reason is because the virus spreads like a flu and needs a host to survive.  The virus would not survive long enough on a package to be a risk to ourselves or our customers.  

We will continue to monitor the situation closely and will advise our customers if anything changes.

Update: 10 February 2020 - Workers are beginning to return back to work, however still expect delays for orders to be shipped.  If ordering from us at this time, please take into this into consideration as we are unable to provide any exact dates of shipping at this time.  

Update: 12 February 2020 - Shipping is expected to begin again on 28 Feb.  We really appreciate your patience as I'm sure this is a frustrating experience. 

Update: 12 March 2020 - Products are being shipped, however there are delays in shipping globally.  Please be aware that any products ordered will have delays being received.  Thank you for your patience.

Update: 15 March 2020 - The Canadian government may soon block flights into Canada.  Our packages are shipped with a carrier that uses passenger airlines to transport the products.  There is currently a long wait for products to be delivered to Canada right now due the delayed and limited flights.  If the government does go ahead with the restrictions on flights into the country all orders will take longer to arrive.  There will be no estimated delivery date for orders received. Please keep this in consideration when placing your order. 

Update: 24 March 2020 - There is some information from the US CDC that the virus has been able to live longer on some surfaces, especially in some quarantined locations.  There has been no change on the risk to getting COVID-19 via packages received in the mail.  There are still thousands of packages delivered daily across the world and all global health officials have stated that the risk of getting the virus from packages is extremely low.  We, however, still want to ensure your safety so any orders currently in our system and all new orders received will placed on hold for a few days until we can research this some more.  We want to ensure that the packages you receive are safe.  We thank you for your patience.

Update: 13 April 2020 - With the increase in cases of COVID-19 in Canada and around the world, many countries are operating at a bare minimum.  This continues to cause delays in shipping.

Update: 28 April 2020 - As cases of COVID-19 continue to rise across the country the government is still maintaining its restrictions.  With more people at home there are more shopping being done online.  As a result many logistics and shipping companies are having a lot of issues keeping up with demand.  Recently Canada Post announced to expect further delays of packages being delivered.  See update below from Canada Post. 

Update: 22 May 2020 - While we continue to work together to get through this pandemic we ask for your patience at this time.  With majority of the country currently in quarantine and the surge of online orders it is stressing the already overworked logistics and shipping systems in Canada and around the world.  We work with companies from various countries to source and ship our products to you.   Canada Post and other logistics/shipping companies are working tirelessly to ensure you get your items as quick as possible however please in mind that we are living in a very unique situation right now and there will be extended delays for shipments.

Update: 20 August 2020 - Shipping times are slowly improving as things begin to settle into the "new normal".   We are still seeing significant delays in shipping as there is still a large reduction in passenger flights.  Please be aware that there is still no estimated delivery date for orders placed.  If you are unwilling to wait for the order to arrive, please consider ordering at a later date.  We really appreciate your order and your patience.

Shipping Fees

We offer free shipping on all orders over $20.

Delivery Times

We are a family owned Canadian company and have partnered with various fulfillment centers in various countries throughout the world.  When you place an order with us your order will be fulfilled by one or more of these centers.  You should expect to receive your order within 2-3 weeks on average.  Depending on your location in Canada, customs, and Canada Post, you may experience some delays.  We will provide tracking numbers so you can track your packages, however we cannot make any guarantees on shipping times. 

Important Update: The above shipping time is based on average before COVID-19.  Please be advised that shipping times are delayed and there are no estimated dates that can be provided until things begin to return to normal and the pandemic is under control.   See our COVID-19 updates above and Canada Post notice below.

Canada Post's Notice

Canada Post has just announced delays in processing packages traveling through their systems.  

The following is a message we received on April 24, 2020:

We are advising Canadians across the country to expect delays with their parcel deliveries due to Christmas-level volumes we’re experiencing and important safety measures we’ve taken to protect our people. We recognize this has an impact on your business and your customers, so we want to keep you informed and also explain the reasons for these delays.
Canadians are shopping more online while they’re isolating at home, which means we’re processing and delivering parcels at levels only experienced during the busiest weeks of the Christmas season. The large volumes and additional safety measures for our employees – including physical distancing inside facilities that were never designed for keeping people two metres apart – mean it is taking longer to process parcels. We are working hard to serve our customers while doing so in a responsible manner. The safety of our people and the communities we serve must come first.

Multiple Deliveries

Our business is finding unique and useful baking supplies from around the world and as such our fulfillment centers and suppliers are located throughout the world.  If you order multiple items we will have the items shipped directly to you from one of these centers or our suppliers.  This means for one order you may receive multiple packages which will be received at different times depending on the originating country and customs.  We will not charge you any extra for having to ship the items separately and you will receive tracking numbers for each package shipped.

 

Mid January to Early February Orders

After the holidays we take a little time to ourselves.  We are still open for business as usual and will continue to process orders as they arrive, however with limited staff during this time expect some delays in your order being processed.  We really appreciate your order and ask for your patience during this time.  Also keep in mind that our fulfillment centers are located in various countries including China and they are celebrating their new year.  Any portion of your order that will be dispatched from China may be delayed in getting processed due to their holiday.  We ask for your patience and thank you for your order!

 

Halloween 2020

Posted: 05 October 2020

Due to the pandemic we cannot guarantee orders can be delivered by Halloween (31st October 2020)