Below is our shipping policy, please read it carefully and only place your order if you are in agreement with this policy.
We thank you for your time and look forward to serving you. Have a great day!
We are a small family owned company on the east coast and appreciate your consideration for ordering from us. Our goal is to be open and transparent so that you're comfortable with ordering from us and understand what to expect when ordering. We have put a lot of effort into our shipping policy and frequently asked question pages which covers many of the questions that you may have. We trust that if you are ordering from us you have reviewed both of these documents and in agreement when placing your order. Thank you very much.
Order Processing Time
Please allow 2-3 business days for orders to be processed. Once processed it is sent to our fulfillment to be packaged and shipped. You will usually receive tracking numbers within 3-5 business days after processing and sent to fulfillment.
Time frames are approximate. Delays may occur.
Shipping is a flat rate of $9.99. We offer free shipping on all orders over $29.99.
We are a family owned Canadian company and have partnered with fulfillment centres in various countries throughout the world. When you place an order with us your order will be fulfilled by one or more of these centres. You should expect to receive your order within 2-3 weeks from being shipped on average. Depending on your location in Canada, customs, and Canada Post, you may experience delays. We will provide tracking numbers so you can track your packages, however we cannot make any guarantees on shipping times.
Important Update: The above shipping time is based on average before COVID-19. Please be advised that shipping times could be delayed and we are unable to provide an accurate estimate at this time. Shipping times are improving with the increase in vaccinations and travel restrictions being lifted and many of our orders have returned to normal shipping times however be aware significant delays can still occur. Please keep this in mind when ordering.
COVID-19 has caused havoc worldwide and have especially hit us hard. Our costs have skyrocketed and we are doing everything we can to try and keep our prices low while still being able to continue to operate. We've had to let most of our hired help go and we're working tirelessly to continue to overcome these obstacles and difficulties. One of the hardest hit areas of our business is our shipping costs and shipping time frames. We lost our main shipping company because their rates skyrocketed due to fallout from the pandemic. We now rely on multiple companies to handle our shipping however they all rely on passenger flights to transport our packages. As you've probably aware travel restrictions, delays, and ongoing problems are still happening and this is causing issues with our delivery timeframes.
We thank you for your understanding and patience.
We provide tracking codes for majority of orders shipped. Small low cost items are shipped with a tracking code that has limited updates from Canada Post. This means the package will appear stuck at times as the code is not updated regularly. We can safely say the package is still on its way even if the code hasn’t updated as this is what we've seen from previous orders. We know this can cause confusion. Thanks for your understanding.
Our business is finding unique and useful baking supplies from around the world and as such our fulfillment centres and suppliers are located throughout the world. If you order multiple items we will have the items shipped directly to you from one of these centres or our suppliers. This means for one order you may receive multiple packages which will be received at different times depending on the originating country and customs. We will not charge you any extra for having to ship the items separately and you will receive tracking numbers for each package shipped.
Late January 2023 Orders
After the holidays we take a little time to ourselves. We are still open for business as usual and will continue to process orders as they arrive, however with limited staff during this time expect some delays in your order being processed. We really appreciate your order and ask for your patience during this time. Also keep in mind that our fulfillment centres are located in various countries which may be celebrating a local holiday. Any portion of your order that will be dispatched from there may be delayed in getting processed due to their holiday. We ask for your patience and thank you for your order!