Shipping Policy

Below is our shipping policy, please read it carefully and only place your order if you are in agreement with this policy.  We also recommend that you read our FAQ page which answers many questions regarding ordering from us.

We thank you for your time and look forward to serving you.  Have a great day!

 

Order Processing Time

Please allow 2-3 business days for orders to be processed. Once orders are processed it is sent to our fulfillment to be packaged and shipped.  You will usually receive tracking numbers within 3-5 business days once processed. 

Time frames are approximate.  Delays may occur.  

Shipping Fees

We offer free shipping on all orders over $39.99.

Special Promotion: We are now offering free shipping on all orders until the end of the year.  No minimum order required.  Promotion expires December 31, 2021.

 

Delivery Times

We are a family owned Canadian company and have partnered with fulfillment centers in various countries throughout the world.  When you place an order with us your order will be fulfilled by one or more of these centers.  You should expect to receive your order within 2-3 weeks on average.  Depending on your location in Canada, customs, and Canada Post, you may experience delays.  We will provide tracking numbers so you can track your packages, however we cannot make any guarantees on shipping times. 

Important Update: The above shipping time is based on average before COVID-19.  Please be advised that shipping times could be delayed and we are unable to provide an accurate estimate at this time.  Shipping times are improving with the increase in vaccinations and travel restrictions being lifted and most of our orders have returned to normal shipping times however be aware significant delays can still occur. Please keep this in mind when ordering.

 

Halloween 2021 Orders

In order to receive your halloween items on time please ensure orders are in by September 30th.  We are still unable to guarantee a delivery timeframe however we are seeing shipping times are returning to normal. Please keep in mind that although shipping times are returning to normal there is still a possibility that your order may not arrive before Halloween. By placing your order you acknowledge that you’re in acceptable with this.

 

Multiple Deliveries

Our business is finding unique and useful baking supplies from around the world and as such our fulfillment centers and suppliers are located throughout the world.  If you order multiple items we will have the items shipped directly to you from one of these centers or our suppliers.  This means for one order you may receive multiple packages which will be received at different times depending on the originating country and customs.  We will not charge you any extra for having to ship the items separately and you will receive tracking numbers for each package shipped.

 

 

Mid February to Early March Orders

After the holidays we take a little time to ourselves.  We are still open for business as usual and will continue to process orders as they arrive, however with limited staff during this time expect some delays in your order being processed.  We really appreciate your order and ask for your patience during this time.  Also keep in mind that our fulfillment centers are located in various countries including China and they are celebrating their new year.  Any portion of your order that will be dispatched from China may be delayed in getting processed due to their holiday.  We ask for your patience and thank you for your order!