Shipping Policy

Below is our shipping policy, please read it carefully and only place your order if you are in agreement with this policy.  We also recommend that you read our FAQ page which answers many questions regarding ordering from us.

We thank you for your time and look forward to serving you.  Have a great day!

Order Processing Time

Please allow 2-3 business days for orders to be processed. Once orders are processed it is sent to our fulfillment to be packaged and shipped.  You will usually receive tracking numbers within 3-5 business days once processed. 

Time frames are approximate.  Delays may occur.  

Shipping Fees

We offer free shipping on all orders over $39.99.

Special Promotion: We are extending our free shipping promotion into 2022!  Enjoy free shipping on all orders with no minimum order required.  Promotion may expire at anytime, no end date has been set.

Delivery Times

We are a family owned Canadian company and have partnered with fulfillment centers in various countries throughout the world.  When you place an order with us your order will be fulfilled by one or more of these centers.  You should expect to receive your order within 2-3 weeks from being shipped on average.  Depending on your location in Canada, customs, and Canada Post, you may experience delays.  We will provide tracking numbers so you can track your packages, however we cannot make any guarantees on shipping times. 

Important Update: The above shipping time is based on average before COVID-19.  Please be advised that shipping times could be delayed and we are unable to provide an accurate estimate at this time.  Shipping times are improving with the increase in vaccinations and travel restrictions being lifted and many of our orders have returned to normal shipping times however be aware significant delays can still occur. Please keep this in mind when ordering. 

Tracking Codes

We provide tracking codes for majority of orders shipped. Small low cost items are shipped with a tracking code that has limited updates from Canada Post.  This means the package will appear stuck at times as the code is not updated regularly.  We can safely say the package is still on its way even if the code hasn’t updated.  We know this can cause confusion.  Thanks for your understanding.

Multiple Deliveries

Our business is finding unique and useful baking supplies from around the world and as such our fulfillment centers and suppliers are located throughout the world.  If you order multiple items we will have the items shipped directly to you from one of these centers or our suppliers.  This means for one order you may receive multiple packages which will be received at different times depending on the originating country and customs.  We will not charge you any extra for having to ship the items separately and you will receive tracking numbers for each package shipped.

Late January Mid February Orders 2022

After the holidays we take a little time to ourselves.  We are still open for business as usual and will continue to process orders as they arrive, however with limited staff during this time expect some delays in your order being processed.  We really appreciate your order and ask for your patience during this time.  Also keep in mind that our fulfillment centers are located in various countries which may be celebrating a local holiday.  Any portion of your order that will be dispatched from there may be delayed in getting processed due to their holiday.  We ask for your patience and thank you for your order!